We love to hear from our customers and this review from Brian T. of Liberty Township, OH was a particularly nice surprise! Thanks for the great feedback Brian!
After receiving and installing two of the off-brand discount filters (I tried the inexpensive versions first) I was pretty disappointnted in the quality of the filtration. The water still smelled and tasted like chlorine, it was almost as bad as having no filter installed at all.
I wrote about it on a review. The store was not an issue, but the filter was less than good. To my amazement, a few days after the review was written, the store credited me for the purchase @ 100%!! I didn’t even ask for this!
I immediately went out and bought the more expensive PUR filters from them. They work great. This is the kind of great customer service that’s missing from most retailers in today’s internet world. They didn’t have to do this, but they did it because it was the right thing to do.
I’ll order my fridge filters from these folks from now on. Great store, good prices, and proactive customer focused support. What a breath of fresh air.
– Brian T.